Service

Project Coaching: Upon request, GTI will individually plan and coach each customer project from the design phase to the installation, and all the way to our comprehensive validation service (CSV Pharma) for any software solution you bought from us.
Hardware Consulting: GTI will be happy to help you select, install and set up supplementary hardware and software, such as suitable computer technology for production or barcode scanning systems.
Training: GTI will train your staff in the use of any product you bought from us, where required.
Software Maintenance: Upon signing a software maintenance agreement, GTI will guarantee, among other things, a hotline service available on workdays between the hours of 9:00 am and 6:00 pm, the processing of inquiries by the next workday, and the handling of the change management for custom program versions. Services under a software maintenance agreement also include minor program updates (not counting main releases).
Security: As a standard service, GTI will make essential parts of the development documentation and the complete commented program sources available to you.